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Job: Security Technician-Level III, Kratos Public Safety & Security Solutions, Centennial, CO

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General Information


Job title:
Security Technician-Level III
Job location:
Centennial, CO  80112 United States
Requisition code:
Date posted:
07/16/2018
Job type:
Full-Time
Compensation:
Kratos Public Safety & Security Solutions, Inc. (Kratos PSS) is an industry leader in security system integration focused on access control, video surveillance, communications, and building automation.
Kratos offers a generous benefits package which includes 401K matching, a generous paid holiday and paid time off program, an employee stock purchase program, health insurance, education reimbursement, and more.
Job Category:
Technician

Job Description


GENERAL JOB SUMMARY:

The Level III Security Technician is responsible for tasks associated to the installation, programming, and subsequent maintenance of customer security systems. Based on customer need this may include access control, CCTV, burglar, healthcare or educational security systems. They must have the ability to manage small security systems. The Level III Security Technician interfaces directly with the customer and must have good technical, leadership and customer service skills.



ESSENTIAL JOB FUNCTIONS:

Maintains customer relationships based on dependability and honesty
Ensure that long term customer relationships are protected by providing value added services
Actively promote the value of full service agreements with Kratos
Refer customer concerns about billing practices and charges for services rendered to appropriate department for investigation and resolution
Maintain professional and technical knowledge by attending manufacturer training, seminars, conferences, etc., as assigned by supervisor
Responsible for obtaining authorization in advance for all purchases of parts, materials, equipment, tools and supplies above those outlined in the approved materials list or job cost records
Performs a variety of tests to determine whether product functions as specified; determine cause of product failure; analyze test results
Responsible for effecting smooth communications and rapport between the customer, other personnel on-site and company personnel
Responsible for keeping the project manager aware of the status of the job’s performance needs on a regular basis and in a timely manner
Review all pertinent job file data including job layout drawings, specifications and other technical data, as required for an efficient inspection
Review material and equipment lists for installation and service repairs and then document and report any material discrepancies as required
Responsible and accountable for all parts, materials, equipment, tools and supplies that are released to technician’s custody. Maintain accurate inventory records for all items
Responsible for completing all assigned tasks within the specified cost budget and schedule, personally responsible for the quality of work performed
Responsible for accurately completing all required documentation (i.e., timesheets, service acknowledgements, quotes, inventory transfer sheets, inspection certificates, etc.) Forward or bring these documents to the office as soon as possible
Responsible for obtaining authorization in advance for overtime
Assist with the completion of all in-house assembly/test/checkout tasks, as required
Assist with solving technical challenges as they arise
Help to resolve potential problems before they can have a negative impact on the customer and the company
Seek guidance and direction as necessary for performance of duties








Other Job Functions

Other duties may be assigned


SUPERVISORY RESPONSIBILITY:



Lower level technicians
Subcontractors
Required Experience:

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Adheres to the Kratos Code of Conduct & Ethics
Basic understanding of required systems via: OJT, online training, individual research
Able to manage (troubleshoot & install) required systems such as small Access Control, CCTV, Burglar, Educational or Healthcare systems
Able to complete most service calls with little phone technician support from other technicians or manufacturers
Able to work on manufacturers' products without formal training (knowledge of multiple technology platforms- may not be certified but can install/troubleshoot most systems with limited support)
Able to install the software for servers and work stations
Work with the customers IT group to get entire system on line (Servers, Workstations, ip base field hardware and equipment) if required
Network knowledge for IP connectivity with deep knowledge for programming
Ability to maintain sensitive and confidential information as required by government standards
Must have valid driver’s license and good driving record
Computer literate including Outlook and the Internet
Ability to travel as required
Ability to work in a fast-paced multi-task environment
Comfortable with taking direction from others
Must be reliable and punctual
Must be able to follow procedures
Must have excellent communication skills with co-workers, supervisors, and customers
Must be in full compliance with company and customer’s safety program
Ability to report to work during customary or specifically assigned working hours
Ability to interact effectively with peers and supervisors
Ability to adhere to workplace rules
Ability to interact appropriately with the public


EDUCATION AND EXPERIENCE:

High School Diploma or GED
2 year trade school degree, military basic electricity & electronics training or in an apprenticeship program with basic electronics training
Minimum of two years Level II Security Technician experience
Where required, must possess or have the ability to obtain appropriate manufacturer and state certifications
Must comply with Kratos OSHA certification requirements
Knowledge of basic networking


WORK ENVIRONMENT / PHYSICAL REQUIREMENTS:



Work primarily will be in a climate controlled type atmosphere. Occasionally, work will be done either outside or in non-heated or non-air conditioned buildings, presenting possible extremes of hot and cold. The employee will be working in a variety of environments including some that have many special rules and procedures which must be followed at all times. When working in a chemical plant environment, these rules include wearing fire retardant clothing, hard hats, safety harness, hearing protection and other personal protective equipment. This position may require the employee to operate and work from a motorized man-lift. The position may require heavy lifting (35 pounds & above), climbing and heavy physical exertion.



THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY INDIVIDUALS ASSIGNED TO THIS CLASSIFICATION. THEY ARE NOT INTENDED TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED.



A REVIEW OF THIS CLASSIFICATION HAS EXCLUDED THE MARGINAL FUNCTIONS OF THE CLASSIFICATION THAT ARE INCIDENTAL TO THE PERFORMANCE OF FUNDAMENTAL JOB DUTIES. ALL DUTIES AND RESPONSIBILITIES ARE ESSENTIAL JOB FUNCTIONS AND REQUIREMENTS AND ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES TO PERFORM THIS JOB PROFICIENTLY. THE REQUIREMENTS LISTED IN THIS DOCUMENT ARE THE MINIMUM LEVELS OF KNOWLEDGE, SKILLS OR ABILITIES.
(Job number: 3709806)
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