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Job: Alarm Service Technician, Moni Smart Security, Upper Malboro, MD

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General Information


Job title: Alarm Service Technician
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Job location: Upper Malboro, MD  20773 United States
Requisition code:
Date posted: 02/12/2018
Job type: Full-Time
Job Category:Technician
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Job Description

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MONI Smart Security is a proven leader in the smart home technology and residential security industries, providing cutting-edge products and alarm monitoring services to more than one million customers throughout North America. We are currently seeking a motivated and dynamic Alarm Service Technician.

MONI recently underwent a rebranding, emerging as a better, faster, stronger company poised to modernize the security and smart home industry.

Our brand promise delivers on 3 core principles:

Fastest Response: Solidified through our patented ASAPer technology, resulting in alarm response times up to 10 times faster than the industry average.
Customer Intimacy: Proven through our collection of prestigious awards, including Frost & Sullivan “North American Company of the Year,” the Consumers Choice Awards, and J.D. Power’s "Highest in Customer Satisfaction with Home Security Systems" ranking in 2016.
Comprehensive Security : We are smart home product curators, your trusted security advisors, who pair the best technology with premier service for optimal safety and satisfaction.
Join our team of trusted security advisors and providers and help us create more secure smart home customers.

The Alarm Service Technician will provide on-site maintenance for residential and light commercial burglar systems.

Ideal candidate will have:

Working knowledge of how an alarm system works

Experience with Alarm panels such as: Ademco, GE, DSC, DMP, and others

Ability to troubleshoot technical problems

Excellent customer service skills

Good driving record

Valid driver’s license

Permanent Employee Registration Card Preferred

All candidates will undergo a criminal history background check through the DOJ and the FBI required to obtain an Alarm Company Employee License (ACE)

Duties will include, but are not limited to:

Driving to customer homes to perform service. Occasional lifting, carrying, pushing and or pulling; some climbing and balancing; frequent stops, kneeling, crouching and or crawling; and significant fine finger dexterity. Generally the job requires 20% sitting, 35% walking and 45% standing.
Coordinate with Manager and dispatcher for the purpose of completing service and work orders efficiently.
Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
Inform dispatcher and or manager the status of service in order to take appropriate action.
Replace system components as assigned; panels, audible/visual alarms, etc.
Requests equipment and supplies for the purpose of maintaining inventory and ensuring availability of equipment required to complete service.
Respond to emergency situations during and after hours to resolve immediate safety concerns.
Maintains assigned vehicle, tools and equipment.
Keep accurate inventory records.
Mail service work orders weekly.
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