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Job: NATIONAL ACCOUNTS SERVICE MANAGER, Total Fire Protection, Brooklyn, NY

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General Information


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Job location: Brooklyn, NY  11234 United States
Requisition code:
Date posted: 03/08/2018
Job type: Full-Time
Job Category:Service Management
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Job Description

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TFP1, INC D/B/A Total Fire Protection (”TFP” or the “Company”) specializes in all aspects of sales and service of Fire and Life Safety products. We are a recognized leader in the fire protection industry and provide our services and products both nationally and locally. Our customer base ranges from commercial buildings and tenants to retail stores, hospitals, schools, construction and transportation industries, giving us the opportunity to sell our products and services to a vast majority of businesses.

The National Accounts Services Manager, reports directly to the Chief Operating Officer and is primarily responsible for management of day-to-day functions within the National Accounts Services group of Total Fire Protection, with a specific focus and concentration on coordinating functions and duties, as detailed below, in support of this department.
Below are specific responsibilities per corresponding function, that this position is directly responsible for:

Essential Duties and Responsibilities:

The National Accounts Services Manager will be responsible for coordinating and following-up on all issued service proposals to ensure expedient and efficient Customer acceptance of said National Accounts Services offered by the Company.

This is further described below:

• Directly manage all duties and tasks associated with the work order life cycle for services specific to the National Accounts Services department
• Lead the effort in the creation and subsequent timely issuance of proposals on behalf of the Company to Customers, in accordance with corresponding requested or solicited service as it relates to services provided on a National basis
• Demonstrate knowledge of and ability to execute the National Accounts Services offered by the Company and lead the effort to ensure services are consistently delivered to Customers
• Follow-up on all Company sub-contractors and outsourced vendor community to ensure proposed services are properly scheduled, confirmed, and executed consistent with Company and Customer expectations
• Establish, foster, and sustain Customer relationships in ensuring all services are executed and delivered to our Customers, consistent with expectations of said Customer and the Company
• Supervise the Administration Coordinator – National Accounts Services in ensuring their duties are delivered and executed, which include, but are not limited to the following:
o Collaborate with corresponding Company Sub-contractors on ensuring all relevant documentation including are updated and accurately filed in Company system
o Quarterback all tasks associated with the scheduling, dispatching, confirming, and coordinating all field work, which includes confirming and coordinating the services directly with the Company’s Customers
o Log all monthly National Accounts Services work orders and service reports, reviewed and approved by the National Accounts Services Manager and/or Director o Lead the effort in obtaining all relevant Customer service reports in ensuring all work is completed in compliance with approved proposal and consistent with Company and Customer expectations
o Follow-up on all issued service proposals to help solicit Customer approval
• Manages the administration of an effective proposal log to ensure all issued proposals are properly tracked and monitored, with a specific status on each proposal
• Coordinates the conversion of all issued National Accounts Services proposals in Salesforce for accurate statistical reporting
• After Customer approval of proposals, coordinate the necessary field work, including but not limited to the scheduling, confirmation, and verification of work completion, consistent with the corresponding proposal(s), per Customer and Company expectations
• Conduct as required, coordinate and confirm all relevant field surveys are conducted in accordance with relevant standards and requirements
• Establish, foster, and sustain Customer relationships in ensuring all services are executed and delivered to our Customers, consistent with expectations of said Customer and the Company
• Ensure proper and first-class Customer service is consistently provided to our Customers and manage the process in ensuring said service is provided to the Company’s expectations
• Uphold all relevant policies and procedures consistent with representing the Company throughout the industry, with a specific focus on ensuring the Company brand/image is consistently represented in a first-class manner

Essential Duties and Responsibilities – Management:

As an essential responsibility of the National Accounts Services Manager, they will manage the Administration Coordinator – National Accounts Services and ensure all their relevant duties, as outlined in the corresponding job description, are properly executed, consistent with Company expectations. In addition, the National Accounts Services Manager will be responsible for:

• General office Administrative Management in the department
• Other responsibilities and tasks, as assigned by the Director of the Department and/or Owner / President, or COO, as required
• Possess efficient organizational abilities and be detail oriented
• Strong knowledge of Microsoft Office application
• Highly organized with the ability to multitask
• Excellent editing, organizational, analytical, interpersonal, verbal and written communication skills


• Five (5) years of related work experience and Bachelor’s degree preferable
• The ability to detect individual customer needs and clearly present key benefits of doing business with Total Fire Protection
• Strong planning, organization, analytical, and problem-solving skills with the ability to handle multiple concurrent projects
• Ability to work in a fast-paced, virtual and dynamic environment
• Strong conceptual thinking abilities
• Ability to function independently in a team environment with little supervision
• Can work in a collaborative environment while also working independently
• Must be detail oriented, conscientious and have a strong work ethic
• Self-motivation, strong work ethic and career-oriented
• Strong organizational and interpersonal skills. Excellent written and verbal communications skills
• Strong knowledge of Microsoft Office application (Outlook, Word, and Excel)
• Excellent editing, organizational, analytical and interpersonal skills

Total Fire Protection is a nationwide Fire and Life Safety firm that has been serving the industry for over 15 years. Our employees take their jobs very seriously because they recognize that life safety services protect buildings and save lives. Total Fire Protection has sustained rapid growth throughout our continued success, and plans to expand even further.
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