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General Information


Job title: Service Operations Manager
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Job location: Tampa, FL  33601 United States
Requisition code:
Date posted: 10/10/2017
Job type: Full-Time
Job Category:Operations
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Job Description

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SUMMARY: Overall responsibility for establishing, coordinating, and managing service field activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Review all field employees at least annually. Review employee time sheets for accuracy. See that they are submitted on a timely basis.
Price repair, inspection, service, and all day work projects in accordance with FLSA?s tiered pricing structure.
Ensure that service personnel respond to service calls and that sound processes are in place to respond to emergency calls 24 x 7 x 365.
Ensure that all field employees understand safety policies. Ensure that safety toolbox talks are occurring at regular intervals and that, in conjunction with the Safety Manager that required safety training is completed.
Schedule all field activities, using appropriate manpower planning tools. Assists when problems are encountered.
Ensure that all tools are maintained in proper working order. If damaged, ensure that tools are labeled indicating their status. New tools purchases are to be coordinated with the Service Manager. Ensure that each quarter, each foreman completes a tool inventory checklist and reports any lost or stolen tools.
Visit job sites regularly and track margin on closed work. Communicate effectively between design and field teams.

Fire & Life Safety America (FLSA) is a premier life safety contractor with offices along the east coast and in Texas. FLSA encourages initiative, independence, diversity and personal career growth with sensitivity towards quality of life issues. We offer a comprehensive benefits package including competitive salary, medical and dental coverage, vacation, life insurance, short and long term disability insurance; flexible spending plan, 401(k) Retirement Savings Plan.
FLSA participates in EVerify & promotes a drug-free workplace. FLSA is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

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