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General Information


Job title: Service Technician
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Job location: Paducah, KY  42001 United States
Requisition code:
Date posted: 01/11/2018
Job type: Full-Time
Compensation: Negotiable
Job Category:Service Technician
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Job Description

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Job Summary:

Securitas Electronic Security (SES) Technology and Solutions groups are experiencing tremendous success, and we currently have several SES Technician openings for team-oriented individuals possessing vocational training in electronics or electromechanical engineering. In this role, you will be responsible for providing service on SES products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

SES is a leading, global provider of integrated security and facility solutions that contain best-in-class products and award-winning services for an organization's unique needs. SES’ security solutions include product and service outsourcing that integrate cross-disciplinary functions into comprehensive technology-centered customer solutions on a cloud-based platform spanning hardware and software capabilities.

Essential Functions:

Provide process-driven technical services including:

On-site diagnosis of problems
Non-technical fixes
Troubleshoot and repair system failures
Scheduled cleanings
Preventive maintenance
Prioritizing and planning
Contacting customer with the estimated time of arrival
Escalating problems when appropriate
Reassigning calls when appropriate
Accurately report service data
Perform service on all installed electronic security system products: - Intrusion detection systems and equipment
Fire detection systems and equipment
CCTV systems and equipment
Access control systems and equipment
Provide on-site and remote customer support
Interact in a professional manner with customers to foster positive customer relations
Maintain effective communication with Support Services Team
Communicate serious problems to appropriate team members
Develop working knowledge of all operating standards, practices, and procedures
Complete equipment cleanings as specified by service contracts
Organize and manage truck stock parts and tools
Support special projects, as needed

Minimum Qualifications at Entry:

Vocational or specialized training beyond high school in Electronics or Electrical Engineering Technology (Associates Degree preferred)
3+ years’ work experience in electronics
A thorough knowledge and understanding of intrusion detection systems, electronic access control, CCTV, IP video, surveillance systems, fire alarm and life safety systems
Working knowledge of Focus 200, DMP, Verint and Parabit product solutions preferred
State license (C- 10) and NICET certifications preferred
Experience in commercial, fortune 1000 or government electronic security maintenance, service, or installation preferred
Shift adaptability and work in adverse exposure to elements/personal safety
Able to stand most of the day, occasionally lift heavy loads, and work long hours
Outstanding interpersonal and customer service skills
Use of tact, ordinary courtesy, and work in team environment
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