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General Information


Job title: IT Support Specialist
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Job location: Syracuse, NY  13204 United States
Requisition code:
Date posted: 10/11/2017
Job type: Full-Time
Job Category:Technical
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Job Description

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Rapid Response Monitoring, a national leader in electronic monitoring services, is seeking a motivated and career-minded individual to join our team as an IT Specialist. As an IT Specialist, you will provide technical assistance to the team members of Rapid Response with their hardware and software support requests as well as oversee various special projects. We are looking for an individual who can use their analytical and problem solving skills while providing exceptional internal and external customer service.


-Function as the first-level contact for all Information Technology Help Desk issues received via Rapid Response’s Ticket System.
-Troubleshoot IT-related issues using best practices, internal tools, standard troubleshooting techniques and external resources.
-Provide in-depth communication when working on IT-related tickets between you, IT personnel and any other persons involved for each ticket.
-Recommend modifications to IT Support procedures in order to enhance the service provided by the department.
-Create and update procedures and technical documents.


-Two-year college degree in Computer Science, Computer Engineering or related field, or equivalent military service.
-At least four years of related work experience in a large professional services environment preferred.
-Ability to provide after-hours and weekend on-call support.
-Proficient knowledge of Microsoft Windows and office products.
-Knowledge of computer network hardware, software and peripherals.
-Strong written and verbal communications skills and the ability to provide exceptional internal and external communication.
-Shows initiative, motivation and can work independently, or as a team member, to resolve problems.
-Ability to obtain a DoD clearance of SECRET required.
-CompTIA A+ Certification desired

Rapid Response Monitoring offers an outstanding benefits package with a competitive salary and excellent benefits including medical, dental, vision, 401(k), and free gym memberships.
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