Job (this posting is now closed/inactive)

General Information

(130532)

Job title:		Service Coordinator

Job location:		Wheeling, IL 60090 United States

Requisition code:

Date posted:		12/18/09

Job type:		Full-Time

Compensation:		Compensation Commensurate with Experience. Benefits: We offer an excellent benefits package including Medical, Dental, 401(k) and Flexible Spending.

Job Classification


Location:		Illinois
Job Category:		Service Coordinator

Job Description

Job description:

Employee Type: Full-Time

Industry: Security, Other Great Industries

Manages Others: No

Job Type: Customer Service
General Business: Installation - Maint - Repair

Education: High School

Experience: 2 to 5 years

Travel: None

Relocation Covered: No

Description

Sentry Security is Chicago’s hometown provider of security solutions for homeowners, small businesses, and large enterprises. We specialize in the installation, service, and monitoring of security and fire alarm systems, as well as access control and video surveillance.

We pride ourselves on a high level of customer service, customized solutions, and the “human touch" that sets us apart from our competitors. We take the time to get to know our customers and their needs.

We have an exciting opportunity available for a Service Coordinator to further their growth in our friendly, efficient office while delivering first class customer service!

· Answer phones and provide outstanding customer service. Our strongest company asset is the ability to provide more prompt and quality service than the larger, nationwide security companies.

· Provide technical support over the phone for customers with questions about their alarm system.

· Schedule technicians for daily service calls

· Coordinate with alarm monitoring center (central stations) to verify and analyze alarm signals and customer account information

· Enter customer information and changes into computer system and maintain records accordingly

· Research and manage customer service issues

· Confidently and courteously address complaints and coordinate with designated service technician for investigation.

· Interact professionally with service technicians, both in house and in the field.

Job Requirements

Education, training, experience:

Requirements

· High school diploma or GED

· Minimum two years customer service experience

· Ability to communicate clearly and persuasively in positive or negative situations

· Quality control - the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

· Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

· Strong customer service skills and ability to interact with various personalities

· Teamwork attitude

· Proficiency with Word and Excel

Job (this posting is now closed/inactive)

General Information

Job Classification

Job Description

Job Requirements