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General Information


Job title: Senior Service Technician
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Job location: Canton, OH  44718 United States
Requisition code:
Date posted: 09/25/2013
Job type: Full-Time
Compensation: Competitive Salary.
Job Category:Service Technician
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Job Description

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It's a great time to join our security integration business! Get the benefits of a Fortune 500 company while working in a small, private company environment. We take extreme pride in what we do. Your technical and customer service skills are what we need in a Service Technician!

Intelligent Access Systems (IAS) has been installing and servicing commercial, industrial, and institutional security systems since 1991. We are based in Raleigh, NC with branch offices in Tampa, Atlanta, Charlotte, Richmond, Pittsburgh, Canton, and Jacksonville, FL . Intelligent Access Systems has grown to be one of the largest privately owned and most respected Security System Integrators in the Southeast.

We are seeking an experienced electronic security systems technician in the Canton, OH area. The selected candidate will be required to service access control, CCTV, intercom, and burglar alarm systems for IAS customers in the Canton, OH area. Candidates should have at least four (4) years of experience in electronic security, be honest, conscientious, self-motivated, and well-organized.


• Supports clients via phone and/or in the field.
• Communicates with clients to help them understand how to use products properly.
• Performs routine on-site maintenance calls.
• Responsible for identifying, repairing or replacing defective parts.
• Responsible for (assisting) starting up and checking out systems to ensure all aspects of the system are working, documented and reporting properly.
• Responsible for keeping records, work hours, parts utilized and work performed for each service call.
• Maintains a good line of communications between clients, Service Manager and staff.
• Handles client problems that develop from the use or failure of products.
• Handles requests for replacing defective parts.
• Responsible for the proper maintenance and care of company assigned vehicles.
• Maintains proper vehicle inventory.
• Required to be on call after normal working hours as scheduled by the Service Manager.
• Required to work after normal working hours to complete pending service call(s) or as scheduled by the Service Manager.
• Assists or help trains new service personnel on products and/or techniques.
• Maintains licenses and certifications as required by State and Local Regulations.
• Perform installation projects as needed.
• Provide training and guidance to Service Technicians I.
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Job Requirements

Education, training, experience:
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• High School diploma or equivalent.
• 4+ years working in an electronic security service related field.
• Knowledge of AC/DC theory and second relay logic.
• Mathematical skills. Above average computer skills.
• Above average networking skills.


• Reasoning ability.
• Communications skills to include client presentations.
• Ability to solve practical problems and carry out responsibilities under general supervision .
• Ability to organize workload in an effective manner.
• Ability to write correspondences, and present information in one-on-one and small group.
• Strong client relations and results orientation.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to function as an effective team member and team leader.
• Ability to adapt as the external environment and organization evolves.
• Ability to effectively use electrical/electronic test equipment.
• Ability to recognize the need for, and effective use of safety equipment and processes.
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